The following is taken from an email received by FM Lending’s Anthony Pellegrino in our FM Lochmere office from a very satisfied new client. Kudos to Anthony for a job well done and special thanks to the Alexanders for allowing us to publish your correspondence to him.
Annie and I were attending our neighborhood holiday party last night when this came through and we are now just receiving great news!
Having worked directly with banks for our last three home loans, we were not sure how this process would go using an independent broker.
Well, our high expectations were surpassed and working with you Anthony, made a seemingly stressful and complicated process flow very smoothly. From the beginning, you listened to our needs, presented us with products that fit those needs and incorporated our unique demands (no taxes, recasting) into the loan. You demeanor on the phone, ability to clearly and calmly convey what you needed of us and constant accessibility through email put us at ease from day one.
As you can tell, we are incredibly happy – our hats go off you.
Thanks so much,